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RETURN POLICY

Updated Nov 01 - 2016

Here’s how we process returns and some extra info for you.

Can I return an Alien Moto product that I ordered from another retailer?

We do not accept returns on products that were not purchased from the alienmoto.se website.

If you ordered a product from another retailer, you will need to return it to that retailer.

Where do I ship my return?

If you would like to make a return, please contact Customer Service to request an RMA form. The return address, along with directions, will be provided with the RMA form upon issuance. Please include the RMA form within the returned shipment. Returns will only be accepted with an RMA form. To request an RMA form, please contact our customer service department (Add company phone number and email here)

How do I ship my return?

Pack and seal your box securely, in the original packaging if possible. For boots, place the box inside a shipping box. To ensure that your return package arrives to our warehouse successfully, Asphalt Addiction suggests shipping your return package with a tracking number. Packages must be returned prepaid or package will be refused.

When will my credit card be refunded?

Once Alien Moto receives your returned merchandise, your refund will be processed after approval. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

If the item you ordered arrives defective or the fitment/sizing was miscalculated please contact – Customer Service at costumer-service@alienmoto.se

Items returned due to miscalculated sizing or fitment may be subject to a 20% re-stocking fee.

If the item you ordered arrives damaged due to shipping, please contact the shipping company and initiate a claim.

Made to measure products can only be returned for adjustments and then sent back to the buyer.

Refund only applies to the cost of the products - No refund for any shipping charges!

ADDRESS
Box 20
23106 Beddingestrand
Sweden

CONTACT
Email: info@alienmoto.se
Phone: +46 (0) 707-416262
Fax: +46 (0) 410-25800

OFFICE HOLIDAYS  - 2017
25 MAY  -  3-6 JUNE  -  23 JUNE
3 & 11 OCT  -  3 NOV  -  22-31 DEC
1-5 & 12 JAN

FACTORY HOLIDAYS - 2017 
1-5 SEP  -  22 SEPT  -  1 OCT
1 DEC